SoftMouseDB ** Important Message** Update # 3

Access to SoftMouseDB Enterprise is fully operational at https://www.streamcell.com

Subscribers please see your email for details.

We provide updates to our subscribers via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact us at any time if you need assistance or have any questions.

Thank you for your support

SoftMouseDB ** Important Message** Update # 2 - System Maintenance – Sunday February 28, 2010

Purpose for the System Maintenance:
To restore access to SoftMouseDB Enterprise on www.streamcell.com

SoftMouseDB Enterprise service access will be unavailable as follows:
Date: Sunday February 28, 2010
Time: 2:00 AM EST  to  6:00 AM EST

SoftMouseDB Enterprise service access will resume as follows:
URL: www.streamcell.com
Date: Sunday February 28, 2010
Time: 6:00 AM EST

Please Note:
The access to SoftMouseDB Enterprise on the Iseehear Research Continuity Environment will be closed once the SoftMouseDB Enterprise service has been restored on www.streamcell.com

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location) 

We will continue to provide updates to our subscribers via these Iseehear Support Desk accounts:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact us at any time if you have any questions.

Thank you for your continued support.  

SoftMouseDB **IMPORTANT MESSAGE** Update # 1

SoftMouseDB at www.streamcell.com is down. We are working on restoring service now.

Current subscribers to the SoftMouseDB Enterprise: Please check your email for important information and instructions.

Incident Summary: On Sunday evening February 21 during a routine test of the SoftMouseDB Enterprise service we discovered that the SoftMouseDB application was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk accounts:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Hello Subscriber **IMPORTANT MESSAGE**

SoftMouseDB at www.streamcell.com is down.
We are working on restoring service now.
We sincerely apologize for the inconvenience. 
We will keep you updated at http://twitter.com/IseehearSupport

Regards,
Iseehear Network Operations